WCS3 Cloud Status Page

Planned maintenance

05:34 09.09.2025 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 9.9.2025 from 10:00 AM CEST to 14:00 AM CEST. During this maintenance, remote access to your system may be unavailable.

Planned maintenance

13:22 13.11.2024 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 13.11.2024 from 14:00 CET to 16:00 CET. During this maintenance, remote access to your system may be unavailable.

Planned maintenance

09:23 29.10.2024 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 29.10.2024 from 10:00 am CET to 12:00 am CET. During this maintenance, remote access to your system may be unavailable.

Planned maintenance

09:03 21.10.2024 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 21.10.2024 from 10:00 am CEST to 13:00 am CEST. During this maintenance, remote access to your system may be unavailable.

Planned maintenance

19:29 02.04.2024 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 3.4.2024 from 8:00 am CEST to 11:00 am CEST. During this maintenance, remote access to your system may be unavailable.

Important notice

08:43 26.03.2024 (Etc/UTC)

In our commitment to continuously enhance our Cloud infrastructure, we have implemented changes to specific Cloud Endpoints that impact the connectivity to the Wiser KNX App and Voice Control services.  

A new version ( >= 1.10.4) of the Cloud Connector Plugin is now available in the Controller’s marketplace. It is crucial to install this version promptly to avoid encountering connectivity issues with the Wiser KNX App or Voice Control services after 2.4.2024.  

We strongly recommend enabling Automatic Updates for all applicable Plugins to ensure you always receive the latest version with new features and enhancements automatically. 

Please note that as of 2.4.2024, the current Cloud Connector will no longer function. Therefore, failing to take the necessary actions will result in your App or Cloud services ceasing to work.  

If you need assistance with the steps provided, please don't hesitate to reach out to your system integrator, who can guide you through this process.

We apologize for any inconvenience this may cause.  

Planned maintenance

11:22 20.11.2023 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 22.11.2023 from 10:00 CET to 12:00 CET. During this maintenance, remote access to your system may be unavailable.

Google Home is out of service

16:21 01.10.2023 (Etc/UTC)

Google Home integration service is out of order. We are working on the fix and do apologize for any inconvenience.

UPDATE:

The Google Home/Assistant voice control is back online.

Planned maintenance

05:28 24.08.2023 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 24.8.2023 from 10:00 CEST to 12:00 CEST. During this maintenance, remote access to your system may be unavailable.

Planned maintenance

12:50 16.08.2023 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 17.8.2023 from 10:00 CEST to 12:00 CEST. During this maintenance, remote access to your system may be unavailable.

Planned maintenance

09:06 27.07.2023 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 27.7.2023 from 10:00 am CEST to 13:00 am CEST. During this maintenance, remote access to your system may be unavailable.

IMPORTANT NOTE: Please ensure the latest firmware v2.8.3 is installed on your Wiser for KNX controller before 27.7.2023; otherwise, you will lose remote access to your KNX installation (via the Wiser KNX mobile application and Voice control) until the firmware upgrade.

Planned Maintenance

09:06 27.07.2023 (Etc/UTC)

We would like to inform you about the planned maintenance of the Wiser KNX application, which will take place on 14.6.2013 from 9:30 am CET to 11:30 am CET. During this maintenance, remote access to your system may be unavailable.

Google Actions/Home Not Available

09:06 27.07.2023 (Etc/UTC)

Dear Customers, we are updating the Google Actions/Home integration with the Wiser for KNX gateway to provide higher security, so the service is currently unavailable. We will inform you once voice control features over the Google are back again.

UPDATE:

The Google Assistant voice control for Wiser for KNX is back online. You must re-link your Google and Schneider user accounts to make it work again. See this link for more details: https://www.se.com/ww/en/download/document/AN002_108/

Microsoft Azure Outage

09:06 27.07.2023 (Etc/UTC)

Between 07:05 UTC and 09:45 UTC on 25 January 2023, customers experienced issues with networking connectivity, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services, including M365 and PowerBI.

Update:

Networking telemetry shows the final networking equipment recovering at 09:35 UTC.